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Effective Date: 02/05/2026

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At Ombre Jewels, your privacy matters to us. This Privacy Policy explains how we collect, use, and

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protect your personal information when you visit our website or make a purchase.

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⸻⸻⸻

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1. Information We Collect

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We may collect the following information:

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* Contact Information: Name, email address, phone number, shipping/billing address

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* Payment Information: Processed securely via trusted payment gateways (we do not store card

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details)

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* Account Information: Login details if you create an account

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* Purchase History: Products you buy from us

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* Device Information: IP address, browser type, and device data for analytics

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⸻⸻⸻

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2. How We Use Your Information

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We use your information to:

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* Process and deliver your orders

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* Send order updates and customer support responses

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* Share offers, promotions, and updates (only with your consent)

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* Improve our website and shopping experience

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* Detect and prevent fraud or misuse

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⸻⸻⸻

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3. How We Protect Your Information

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We implement security measures such as:

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* Secure payment gateways and encryption

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* Restricted access to sensitive data

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* Regular monitoring for vulnerabilities

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4. Sharing Your Information

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We do not sell your personal data. We may share your information with:

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* Service Providers: Payment processors, delivery partners, and marketing tools

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* Legal Authorities: If required by law or to prevent fraud

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⸻⸻⸻

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5. Your Rights

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You have the right to:

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* Access, update, or delete your personal data

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* Opt-out of marketing communications anytime

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* Request details on how your data is used

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⸻⸻⸻

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6. Cookies and Tracking

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We use cookies to:

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* Improve website functionality

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* Analyze traffic and user behavior

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* Personalize your shopping experience

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You can manage cookie preferences through your browser settings.

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⸻⸻⸻

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7. Third-Party Links

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Our website may contain links to third-party websites. We are not responsible for their privacy

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practices.

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⸻⸻⸻

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8. Policy Updates

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We may update this policy from time to time. Changes will be posted here with an updated effective

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date.

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⸻⸻⸻

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9. Contact Us

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For any questions regarding this Privacy Policy:

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* Email: ombrejewels2@gmail.com

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* Phone: 9136718640

\r\n\r\n","policyPath","/OJ10604/Policy-Privacy Policy-2026-05-05 18:27:10.320329Z.pdf",31,"2026-05-05T18:26:59.732013Z","Shipping and Return Policy","\r\n\r\n\r\n\n \n \n \n \n \r\n\r\n\r\n

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Shipping & Return Policy

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Effective Date: 02/05/2026

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At Ombre Jewels, we aim to provide a smooth and reliable shopping experience. Please read our

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shipping and return policy below.

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⸻⸻⸻

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1. Shipping Policy

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1.1 Order Processing

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* Orders are processed within 1–2 business days.

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* Orders placed on weekends or holidays will be processed on the next working day.

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1.2 Delivery Timeline

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* Standard delivery takes 5–10 business days, depending on your location.

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* Delivery timelines may vary due to courier or external factors.

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1.3 Shipping Charges

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* Shipping charges (if applicable) will be calculated at checkout.

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1.4 Order Tracking

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* Once your order is shipped, you will receive a tracking link via SMS or email.

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1.5 International Shipping

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* Currently, we do not offer international shipping.

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⸻⸻⸻

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2. Return & Refund Policy

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2.1 Eligibility

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We accept returns/replacements only in the following cases:

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* Damaged or defective product

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* Incorrect item received

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궸

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궹

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궺

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궻 Mandatory:

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* Issue must be reported within 48 hours of delivery

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* A 360° unboxing video (without cuts) is required as proof

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⸻⸻⸻

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2.2 Non-Returnable Items

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* Earrings (for hygiene reasons) unless defective

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* Customized/personalized jewellery

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* Sale/discounted items

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* Products without original packaging

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⸻⸻⸻

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2.3 Refund Process

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* Once approved, refunds will be processed within 5–7 business days

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* Amount will be credited to the original payment method

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⸻⸻⸻

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2.4 Return Shipping

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* For damaged/incorrect items, we will cover return shipping

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* For other approved cases, shipping costs may be borne by the customer

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⸻⸻⸻

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3. Contact Us

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For any shipping or return-related queries:

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* Email: ombrejewels2@gmail.com

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* Phone: 9136718640

\r\n\r\n","/OJ10604/Policy-Shipping and Return Policy-2026-05-05 18:26:53.896670Z.pdf",30,"2026-05-05T18:26:31.58289Z","Contact us","\r\n\r\n\r\n\n \n \n \n \n \r\n\r\n\r\n

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We’re here to help 

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

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 Reach out to us for any inquiries or assistance regarding our jewellery

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and orders.

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* Business Name: Ombre Jewels

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* Email: ombrejewels2@gmail.com

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* Phone: 9136718640

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* Working Hours: Monday to Saturday, 10:00 AM to 6:00 PM

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Feel free to connect with us for order queries, custom requests, or support. We’re always

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happy to assist you 괓

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괔

\r\n\r\n","/OJ10604/Policy-Contact us-2026-05-05 18:26:24.775444Z.pdf",29,"2026-05-05T18:26:11.315247Z","Terms and conditions","\r\n\r\n\r\n\n \n \n \n \n \r\n\r\n\r\n

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Terms and Conditions

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Welcome to Ombre Jewels. By accessing our website and purchasing our anti-tarnish jewellery and

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accessories, you agree to the following terms and conditions.

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⸻⸻⸻

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1. General

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* By using our website, you agree to comply with these terms.

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* Ombre Jewels reserves the right to update or modify these terms at any time without prior notice.

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⸻⸻⸻

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2. Products

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* We strive to display our jewellery as accurately as possible. However, slight variations in color,

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finish, or design may occur due to lighting and screen differences.

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* All products are subject to availability. We reserve the right to discontinue any product without

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notice.

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* Our jewellery is anti-tarnish, but proper care is recommended to maintain long-lasting shine.

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⸻⸻⸻

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3. Pricing and Payment

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* All prices are listed in INR. Applicable taxes and shipping charges (if any) will be calculated at

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checkout.

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* We accept secure payments via the methods available on our website.

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* Ombre Jewels reserves the right to change pricing at any time without prior notice.

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⸻⸻⸻

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4. Shipping and Delivery

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* Orders are dispatched within 2–3 working days.

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* Delivery timelines are typically 5–10 working days, depending on location.

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* Delays may occur due to unforeseen circumstances such as courier issues or natural events.

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* Once dispatched, tracking details will be shared with you.

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⸻⸻⸻

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5. Refunds and Cancellations

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* Orders can only be cancelled before dispatch.

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* We accept returns/replacements only for damaged or incorrect items, reported within 48 hours of

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delivery with proper unboxing proof.

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* Refunds (if applicable) will be processed within 5–7 working days after approval to the original

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payment method.

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* For hygiene and safety reasons, earrings are non-returnable unless defective.

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⸻⸻⸻

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6. Intellectual Property

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* All content on this website, including images, designs, logos, and text, is the property of Ombre

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Jewels and may not be used or reproduced without permission.

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